Defiance, OH
1201 E 2nd St
Defiance, OH 43512
- (419) 784-4800
- Fax(419) 784-4777
- Mon–Fri: 9:00 AM – 5:00 PMSat: ClosedSun: Closed
Contact
Get in touch with Okuley's.
Whether you have a quick question, want to transfer a prescription, need to discuss your medications, or just want to know if we have something in stock — here's how to reach us. For anything time-sensitive — running out of medication, an urgent prescription question, equipment that needs servicing — call us directly. We resolve almost everything faster on the phone than any other way.
3
Direct phone lines
Mon–Sat
Pharmacy hours
1 day
Voicemail return time
Walk-in
Welcome anytime
Where to Reach Us
Three Northwest Ohio locations, direct phone lines.
Each of our locations has its own dedicated phone line answered by the team at that store. Call the one nearest you — or any of them — and you'll talk to someone who knows the pharmacy.
Paulding, OH
829 N Williams Street
Paulding, OH 45879
- (419) 399-2010
- Mon–Fri: 9:00 AM – 6:00 PMSat: 9:00 AM – 1:00 PMSun: Closed
Continental, OH
102 S Main St
Continental, OH 45831
- (419) 596-3898
- Fax(419) 596-3909
- Mon–Fri: 9:00 AM – 6:00 PMSat: 9:00 AM – 1:00 PMSun: Closed
What to Expect
A few things to know before you reach out.
Response within 1 business day
We answer phones during pharmacy hours, Monday through Saturday. Voicemails left after hours or on Sunday get returned first thing the next business day.
Phone is the fastest path
For anything specific to your prescriptions or medical history, we'll need to talk on the phone so we can verify your identity and document the conversation in your record.
Please don't share sensitive info
For HIPAA reasons, please don't share detailed medical information, full Social Security numbers, or insurance ID numbers over unsecured channels. We'll collect anything we need by phone or in person.
Need something urgent? Call (419) 784-4800 or any of our location numbers above. We resolve most issues faster by phone than any other way.
Common Questions
Contact questions, answered.
The questions we hear most about reaching us, response times, and what to expect when you call.
How soon will you answer if I leave a voicemail?
We typically return non-urgent voicemails within one business day during pharmacy hours. For anything time-sensitive — running out of medication, an urgent prescription question, an equipment issue — please keep trying us by phone or stop by in person. We can almost always resolve those faster live than through voicemail.
Can I get medical advice over the phone?
Yes. For anything specific to your medications, prescriptions, or health, we'll talk through it on the phone so we can verify your identity, ask follow-up questions, and document the conversation in your record. Walk-in conversations at the counter work too.
What if my question is urgent or after hours?
During pharmacy hours, call any of our three locations and you'll reach a team member directly. After hours, all three locations have voicemail systems where you can leave a message; we return calls in order at open the next business day. For genuinely urgent medical concerns (severe symptoms, suspected medication reaction), call 911 or your provider's after-hours line — we're a pharmacy, not an urgent care.
How do I send you a prescription image or insurance card?
The best way to send us a prescription image, insurance card, or written instructions from your provider is to bring them in to any of our three locations, or have your provider send them directly through their secure portal or by fax. We don't recommend sharing sensitive health information through unsecured channels.
How do I transfer my prescriptions to Okuley's?
Our dedicated prescription transfer form at /transfer-prescriptions is the fastest way to switch your prescriptions to Okuley's. You can also call any of our three locations directly and we'll handle the transfer over the phone — we just need the name of your previous pharmacy and the medications you take.
Ready to talk?
Just give us a call.
Our team is available during pharmacy hours to talk through prescriptions, supplements, insurance questions, or just to figure out what you need. We resolve almost everything faster on the phone than any other way.