What kinds of facilities do you serve?+
We serve skilled nursing facilities, assisted living communities, memory care units, group homes, and residential treatment facilities across Northwest Ohio. Specific service scope depends on the facility's needs — some facilities use us for full pharmacy services including unit-dose packaging and MAR reporting; others use us for compounded medications, specialty items, or after-hours support.
How does your pricing work for facilities?+
Pricing varies based on the services your facility needs and the size of the resident population. For full pharmacy services, we typically structure pricing per-resident-per-month with itemized inclusions and add-on services. For more targeted services (after-hours coverage, controlled substance management, specialty compounded medications), we structure billing accordingly. We're happy to put together a proposal based on your facility's specifics.
How does on-call pharmacist coverage work?+
Our pharmacist team provides on-call coverage outside regular pharmacy hours for the facilities we serve. When a facility has a medication question, needs a dose verification, or has an urgent supply need outside business hours, the on-call pharmacist is reachable by phone. Specific coverage windows are documented in our facility agreements.
Can you handle controlled substance dispensing and reporting?+
Yes. We follow DEA and Ohio Board of Pharmacy requirements for controlled substance dispensing to facilities — including perpetual inventory tracking, secure delivery protocols, narcotic count reconciliation, and required regulatory reporting. Our controlled substance workflow is documented and audit-ready. Specifics for your facility get covered during the onboarding conversation.
What does MAR reporting look like?+
We provide Medication Administration Records (MARs) for facilities that use them — formatted to match your facility's existing workflow where possible, or in our standard format if you're starting fresh. Updates are pushed on the schedule your facility needs (typically with each prescription change). For facilities using eMAR (electronic) systems, we can typically interface depending on the platform.
How long does the onboarding process take?+
Typical onboarding for a new facility runs 2-6 weeks depending on resident population size, controlled substance volume, and any system integrations needed. The process includes contract setup, resident roster intake, formulary review, packaging workflow setup, MAR template alignment, controlled substance protocols, and staff orientation. We move at the pace your facility can absorb without disruption.
Why choose an independent pharmacy over a long-term care chain?+
Different facilities value different things. Major long-term care chains have scale and standardized systems; we offer local relationships, single-point-of-contact responsiveness, custom compounding capabilities, and pharmacist continuity that doesn't change with quarterly account-manager rotations. Travis and Kieu have served regional facilities since 1995, and the same team you onboard with is the team still answering the phone five years later.
Can you work with our existing pharmacy system / EMR?+
It depends on the system. We work with many of the common long-term care pharmacy and EMR platforms used in Northwest Ohio facilities. For onboarding, we review the specific systems your facility uses and confirm what integration points (or workarounds) are available. We're realistic about what works and what doesn't — we won't promise integration we can't actually deliver.